Tailor-made support systems for best customer-care help.
Our mission is first-class, worldwide customer-care and therefore customer satisfaction. The well-trained Lapmaster service team is available according to your requirements.
We care – two words that are easy to say. But sophisticated solutions that require a high level of technological expertise and an in-depth understanding of the customer – that's precisely our thing. Regardless of whether you want a complete or partial service package, we have our excellently trained crew of technicians worldwide.
To meet all production requirements, it is required to keep machines in good condition. Original spare parts help to maintain a coordinated overall system and thus produce the best possible quality. We are happy to advise you and also help if original parts are no longer available. Our team of service technicians covers a wide range of services to help you keep your machine in good condition, solve problems and carry out repairs or optimizations. Some components of our machines are subject to wear. It is often worth repairing or overhauling these parts regularly to ensure highly efficient production and the best product quality. Carriers play a major role in the smooth running of the workpiece. For this reason, we offer you a design adapted to your production requirements. We draw on our experience with a wide range of materials and workpiece dimensions. Even very thin and fragile workpieces can be machined with carriers specifically designed for these applications. Everyone is talking about digitalization, we use it to your advantage. From remote access and RangeCare to DataCare and new AI approaches, we offer you innovative solutions for optimized production. We support you throughout the entire life cycle of your machine. This includes replacing obsolete parts or components as well as adapting the machine to new developments and requirements. With our process experts and the availability of a wide range of lapping, polishing, and fine grinding machines, as well as wire saws, we can advise you on the application of our machines, carry out trials and jointly design suitable production processes. A reliable and stable production requires well maintained machines as well as quick reactions times in case something happens. A Service Level Agreement helps to arrange what is plannable and prepare for what is not. Select the performance that fit your needs best. Our machines are characterized by their durability and reliability. Sometimes, however, it may be necessary to give them a general overhaul. We inspect your machine and offer a customized refurbishment. This is often a good opportunity to modernize components or make other adjustments.Spare Parts and Wear Parts
Services
Repair & Overhaul
Carriers and Dressing Rings
Digital Solutions
Retrofit & Upgrade
Process Consulting
Service Level Agreements & Maintenance Contracts
Refurbishment