Tailor-made support systems for best customer-care help.
Our mission is first-class, worldwide customer-care and therefore customer satisfaction. The well-trained Lapmaster service team is available according to your requirements.
Repair & Spare Parts
When you are looking for spare parts and service, Lapmaster is your source for original spare parts, made to specification, along with providing highly trained technicians to repair your machine. For this reason alone, original parts and a factory trained serviceman, you cannot argue for buying your parts and service work from anyone other than Peter Wolters! We guarantee spare parts availability for 10 years beginning with the purchase of the machine along with a worldwide network of service centers always guaranteeing a fast response time.
Even the best machine needs maintenance. At Lapmaster you get individual, tailored solutions for the maintenance of your machine. Whether metal, glass, ceramic or silicon processing, one shift or multi-shift operation - with Peter Wolters you always have a competent partner that offers maintenance packages designed to meet your needs. Peter Wolters not only offers maintenance of individual systems but can also provide maintenance service to your entire compliment of lapping, polishing and grinding systems, structured to address your unique requirements.
Lab Process Development
Find out whether production lapping will prove profitable in your manufacturing process by sending a few sample parts with surface finish specifications and production requirements to our Applications Laboratory. We'll test run them in our experimental lapping laboratory and furnish you with a full production report. The lapped samples will enable you to positively determine the improvement in your product and/or the savings effected.
The Lapmaster Applications Laboratory is maintained to aid you in every way possible to answer questions and solve problems that arise in connection with flat surfaces and finish. This service is free of charge and does not obligate you in any way. Contact us today to learn more.
Contract Lapping, Grinding (Fine, Single Side Thru-Feed) & Polishing
Lapmaster Contract Lapping & Grinding services are available to take care of your work demanding precision flatness and finish beyond the capabilities of your equipment... or to supplement your own facilities. In our contract lapping & grinding department, you will find the latest in high speed production equipment, and we are geared to give you the fastest possible delivery and to assure that you will have the parts when promised to meet your production schedules.Let us demonstrate to you how this service will save you money. Send us a few parts with complete specifications... we'll process them and return them with full production data and a cost quotation without obligation.
Online Services & Data Management
Why wait for a technician when you can identify the solution using our remote access feature? Solutions for software and/or control issues on Peter Wolters machines can be found within minutes with the Lapmaster RangeCare® solution. Hardware problems can also be detected prior to the arrival of the technician and spare parts can be sent in advance - for a fast and efficient solution.
Do you want to analyze your data and archive processes for future comparisons and audits? With the Lapmaster Datacare ® Package you have access to most process parameters on your machine. Data can be gathered, stored and analyzed with up to 5 process parameters per second.
Retrofit & System Overhauling
Has your machine lost precision over the years or do you have an older machine and are missing some of the latest features? Lapmaster offers several retrofits which can be tailored to meet your requirements. You can select to purchase a complete machine overhaul and receive a refurbished machine that performs like a brand new machine with results as good as at the day it was purchased.
You may also choose to retrofit a machine with a few new parts and features; to increase the productivity of the machine. Possible retrofits can include an extension of a loading table, a complete upgrade of the operating control system having the latest controls and measurement equipment, or other.
Lapmaster offers a comprehensive customer training program tailored to your individual requirements. This training can take place either at your premises or at the Lapmaster training center. Furthermore, Lapmaster offers comprehensive training for customers who would like to maintain their machine by themselves.